Shipping Information
At Armedange Kleidung Geschäft, we strive to ensure that your orders are processed and delivered as quickly as possible. Below are the details of our shipping options and timelines:
- Order Processing Time: 1-2 business days
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: €12.95.
- Free Shipping: Available for orders over €50, delivered within 15-25 business days via EMS.
Please note that delivery times may vary depending on your location and any potential customs delays.
Returns & Exchanges
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange your items within 15 days of receiving your order. Please review our return and exchange guidelines below to ensure a smooth process.
Return & Exchange Guidelines
- Items must be in their original condition, unworn, and with all tags and packaging intact.
- Returns must be initiated within 15 days of receiving your order.
- Certain items are non-returnable, including personalized or custom-made products, underwear, and swimwear (for hygiene reasons).
Return & Exchange Process
- Contact Us: Send an email to [email protected] with the subject line „Return/Exchange Request“ and include the following information:
- Your order number
- Items you wish to return or exchange
- Reason for the return or exchange
- Prepare Your Return: Securely package the items and include the return label provided via email.
- Ship Your Return: Send the package to the address provided using a trackable shipping service.
- Confirmation: Once we receive and inspect your return, you will receive a confirmation email.
Refund Process
After we receive and verify your return, your refund will be processed within 5-7 business days and credited back to your original payment method. Please note that the processing time by your bank or credit card company may vary.
Non-Returnable Items
Please be aware that the following items are non-returnable:
- Personalized or custom-made products
- Underwear and swimwear (for hygiene reasons)